eDesk

eDesk is a customer support helpdesk built for ecommerce sellers. It brings customer messages from marketplaces, webstores, email and live chat into one shared inbox, and uses AI to help agents draft replies and handle routine questions faster.

How eDesk works with StoreFeeder

eDesk's StoreFeeder integration links your orders to your support tickets, so agents do not need to switch between systems to answer "where is my order?" questions. According to eDesk, the integration lets you:

• match StoreFeeder order and tracking details to the right ticket automatically
• view order information from StoreFeeder alongside the customer's message
• add notes to the StoreFeeder order from within eDesk, so the warehouse and support teams stay in step
• open the order in StoreFeeder directly from the eDesk mailbox

Who it suits

eDesk suits multichannel sellers whose support team handles a high volume of order queries across Amazon, eBay, their own webstore and other channels. With StoreFeeder handling orders, stock and despatch, and eDesk handling the conversation, agents see live order and tracking status without asking the warehouse.

See the integration on eDesk's app store, or browse all StoreFeeder integrations.