Some warehouse visits really stick with you, and Transporter HQ was one of them.

When we visited, it wasn’t just the team (who were and still are great) or the setup. It was the products.

One aisle held aftermarket windscreens, large, fragile, and awkward to handle.

The next shelf? Tiny bolts, barely bigger than your thumbnail.

Managing that kind of range in a high-volume eCommerce environment is no small task.

Transporter HQ is a fast-growing niche brand supplying specialist vehicle parts.

When we first visited their warehouse, they were doing all the right things, growing fast, investing in stock, serving loyal customers. But like many scale-up operations, they were starting to feel the strain.

As we chatted, they were very open, they knew they had to change, and they told us honestly:

• “We’re making too many picking mistakes.”
• “Returns are killing our margins.”
• “We’re constantly re-checking orders just to feel confident.”
• “Sometimes we sell things we don’t even have in stock.”

They weren’t lacking commitment; they were just trying to scale without the right systems in place.

That level of honesty in a business owner is rare.

Walking the Floor: Diagnosing the Gaps

During the visit, we spent time with the team, walking the warehouse, watching how things moved.

There was no shortage of activity, but it was clear they were working against the process rather than with it.

We saw:

• Orders picked from memory and paper.
• No centralised quality control.
• Inventory scattered across disconnected spreadsheets.
• Staff manually matching products to orders.
• Everyone under pressure, all the time.

It was clear to them and to us what they needed, it was more control. That is why they had called us.

The StoreFeeder Setup: Fixing the Foundations

We got them set up on StoreFeeder, with a tailored configuration that targeted the biggest pain points.

Here’s what changed:

• Barcode-Driven Accuracy: We introduced scan-based picking and packing. Every item is validated during picking, mistakes are caught before they happen.
• Smart Pickwaves: Orders are grouped and routed based on real-time order data and shipping deadlines. No guesswork, no wasted steps.
• Live Stock Sync: Inventory now updates automatically across all sales channels. If it’s sold, it’s accounted for.
• Courier Automation: Labels are printed automatically based on weight, service rules, and location. No more time lost flicking between courier systems.
• Operational Reporting: Staff performance, SKU handling time, and pick/pack accuracy are now trackable, giving management real insight into what’s working (and what’s not).

The Impact: Results That Mattered

The transformation didn’t take long to show up in the numbers:

• 70% reduction in picking errors
• 25% improvement in pick/pack speed
• £40,000+ in annual cost savings from fewer mis-picks and incorrect shipments
• Less firefighting, more time spent focused on customer service and growth

One comment from their warehouse manager really stuck with me:

“We genuinely didn’t realise how inefficient we were until we saw the difference. Before StoreFeeder, carrier costs alone for incorrectly picked orders were costing us over £40,000 a year. That’s now virtually eliminated.”

What a great thing to hear as a software solution.

Why This Matters

This is exactly why we built StoreFeeder.

Not to replace warehouse staff, but to support them. To let people do their best work without being buried in spreadsheets, paper, labels, and daily manual workarounds.

Transporter HQ recognised this. They needed better systems. That’s why they called us.

And now, with StoreFeeder in place, their warehouse isn’t a bottleneck. It’s a strength.

Facing Similar Challenges?

If you’re seeing picking mistakes, frustrated staff, or spiralling returns, it might be time to stop firefighting and start fixing the system underneath.

Read the full case study, or drop us a message, we are happy to share what we’ve learned and see how we can help you as well.

Let’s get your warehouse working with your growth, not against it.

Drop me a message. I’m always happy to help.

Or get in touch for a demo, our team of experts in WMS and eCommerce are always on hand to show you how we can help your business overcome the same issues.

Book a demo of StoreFeeder today

Brian Williamson- Founder & MD of StoreFeeder