Meet Our Team | Alexander Poutos
September 21, 2023
Meet our team is consistantly one of our most popular blogs. This week we go back into the support bunker to meet your friend and mine: Alexander Poutos!
What’s your job title?
StoreFeeder Support Manager
What do you do at StoreFeeder?
I manage the StoreFeeder and Click & Drop support teams. I look to pass on my knowledge and experience to the team members and ensure quality customer service.
What problem faced by e-commerce companies do you want to solve?
I want to ensure that our Customer Experience is the best possible so our customers don't dread contacting support.
What are your past credentials? How do you fit into the StoreFeeder makeup?
My career started in the year 2000, and since then, I have managed to work through all the different levels of the IT sector. From IT admin to helpdesk, developer, support developer, team lead, etc.
I have worked in the financial sector and the IT Service Industry. This has allowed me to experience multiple departments in Greece and the UK and has given me perspective, which helps me understand the needs of other departments we collaborate with.
What do you like best about working at StoreFeeder?
I enjoy passing on the things I learned through experience to the young team members and helping them to achieve their next step in the business.
What is the primary benefit a company gets by signing up to StoreFeeder?
There are a lot of technical benefits to signing up. Still, beyond that, you get a team dedicated to providing the best experience possible, support or otherwise.
What values drive you?
If there is a problem, then I must solve it
Who is your favourite band?
Here, we answer the big question: Who would win in a fight between Bruce Lee and Muhammed Ali?
The 20th-century kid in me would like to say Bruce Lee, but the reasonable adult also knows that Ali was about 40 kg bigger, and, in a fight, size does matter… I think both would realise there is no reason to fight and just sit down and talk about the warrior spirit.
What is your favourite quote?
'Today, a young man on acid realised that all matter is merely energy condensed to a slow vibration. That we are all one consciousness experiencing itself subjectively. There is no such thing as death, life is only a dream, and we're the imagination of ourselves. . . 'Here's Tom with the weather.”
― Bill Hicks
What do you like to do when you’re not shoulder to the grindstone at StoreFeeder?
I like to LARP, play computer games, watch movies, and play guitar from time to time.
That's Alexander, what a guy! Thanks for taking the time to read this week's blog, there will be another one next week, until then, have a good one.