Great customer service builds great companies.
May 4, 2023
Giving a first-class service to every customer is not just good practice, it is crucial for your business. Did you know 86% of customers will pay more for a better experience? Happy customers are more likely to recommend your business to friends and family.
And let's be honest, who does not love being treated like royalty? Remember, every customer is a potential regular and a potential big spender. Even if someone only buys from you once, they could leave you aglowing review or share their experience with their network.
Always remember that all customers have the potential to become regulars: Even if a customer’s purchase is a small one, they could become regular customers. And, if they have a positive experience, they will tell others. Word of mouth is powerful, and a customer who has enjoyed a rewarding and positive experience is likelier to recommend your business toothers.
On the flip side, if someone has a bad experience with your business, they are likely to tell even more people. Research shows that on average, dissatisfied customers will tell 15 people about their negative experiences. Not good. Even worse, they could post a negative review. Then potentially, thousands will read about that one time you missed the mark.
Bad reviews can hurt: One negative review can impact your business. Providing excellent service to every customer helps to prevent negative reviews and maintain a positive reputation.
So, whether someone is a regular, a first-time customer, or just browsing, make sure they feel valued and appreciated. A little bit of kindness goes a long way in today's fast-paced and often impersonal world. Give them a reason to return, and you'll be rewarded with loyalty and repeat business. After all, who doesn’t love a happy customer?
Excellent customer service sets you apart from thecompetition: Providing excellent service to every customer makes you different, don’t judge a customer on the basket value. Give every customer an experience that they won’t forget.
In summary, providing first-class service is important forbuilding a positive reputation, maintaining customer loyalty, and setting your business apart. No matter how much a customer spends or how often they shop,they deserve to be treated like a VIP and provided with excellent service.