Frequently Asked Questions

Shipping Management in a warehouse involves planning, organising, and executing the timely and cost-effective despatch of goods, including the automation of selecting carriers, preparing documentation, and storing tracking information.

StoreFeeder provides comprehensive post-implementation support, including technical assistance, training resources, and access to a dedicated account manager. We ensure that you continue to get the most out of our system as your business evolves, helping you stay competitive and efficient.

Absolutely. StoreFeeder’s Shipping Management System is built to grow with your business. Whether you’re handling 100 orders a day or 10,000, the system is fully scalable, allowing you to add new couriers, automate more processes, and handle increased order volumes without slowing down.

Yes, StoreFeeder’s system integrates with couriers that provide both domestic and international shipping services, ensuring that you can easily ship to customers around the globe. Our system automates the process of choosing the best carrier for international orders based on your predefined settings.

Our onboarding team works closely with you to integrate StoreFeeder into your existing systems as quickly and smoothly as possible. Depending on the complexity of your operations, implementation can typically be completed in a few weeks, allowing you to start benefiting from automated shipping features right away.

Yes, by automating courier selection based on predefined rules and integrating with multiple couriers, StoreFeeder ensures that the most cost-effective carrier and service are chosen for each order. This reduces shipping costs while maintaining fast and reliable deliveries, helping you optimise your shipping expenses.

StoreFeeder’s Shipping Management System automates courier selection, generates labels in advance, and integrates with 26+ couriers to ensure that your shipping process is fast, accurate, and cost-effective. This reduces manual work, eliminates errors, and speeds up despatch times, allowing you to process more orders with fewer resources.

Yes. Shipping rules allocate a courier and service to each order automatically. At despatch, scanning one item identifies the whole order, and once every item is scanned StoreFeeder generates the shipping label and documentation, marks the order as despatched and sends the tracking number to the marketplace or web store the order came from. It connects to Royal Mail, DPD, DHL, Evri, Amazon Shipping and 20+ other couriers.

A Scan and Despatch system utilises barcode scanning technology to verify products as they are packed and shipped, significantly reducing shipping errors, speeding up processes, and providing accurate despatch records.

Yes, StoreFeeder’s Scan and Despatch System is designed to scale with your business, ensuring that you can handle growing order volumes without compromising on accuracy or efficiency.

StoreFeeder offers comprehensive training resources, including detailed guides, video tutorials, and live training sessions. Our team will work with you to ensure that your warehouse staff and administrators are fully trained and comfortable using the system.

StoreFeeder integrates with leading courier services, allowing for automatic generation of shipping labels. Once an order is marked as despatched, StoreFeeder sends the courier and tracking information directly to the relevant sales channel.

Absolutely. With pre-generated despatch labels created in the background while orders are being picked, StoreFeeder significantly reduces the time it takes to prepare orders for shipment, making despatch faster and more efficient.

Yes, StoreFeeder’s system is designed to handle both single and multiple item orders with ease. The packer must scan all items in an order before the shipping label is generated, ensuring all products are included in the shipment.

By requiring each product to be scanned before generating a shipping label, StoreFeeder ensures that only the correct items are processed for despatch, reducing the risk of incorrect orders being sent.

Yes. Drop shipping in StoreFeeder works line by line, so one order can include items picked and packed in your own warehouse and items sent to a supplier as a drop shipment. Both come from the same order queue and the same sales channels, and the channel is updated when each part is despatched.

Drop shipping management is the work of selling products your suppliers hold: keeping their stock levels on your channels, sending each order to the right supplier with the customer's details, and updating the channel when the supplier despatches. Software brings that into the same system as the rest of your orders.

On the order, select the lines to drop ship and choose the supplier. StoreFeeder builds the drop shipment from your template with the delivery address and products. Save it and send it to the supplier, and the order shows as Sent to Supplier. When the supplier confirms despatch, mark it as despatched and the sales channel is updated.

A supplier stock feed downloads your supplier's stock file from their FTP server or a web address on a schedule you choose, matches each row to your products by supplier SKU and updates the supplier stock level. It can also update cost prices and set to zero any lines the supplier has removed. Feeds are set up by the StoreFeeder team.

StoreFeeder plans start from £350 a month ex VAT. Automated supplier stock feeds have a one-off setup charge, which depends on the supplier's file, plus a monthly fee covering up to five feeds. If your own developer prefers to use the StoreFeeder API, API access has its own monthly fee. See pricing.

Yes, as long as you follow each marketplace's drop shipping policy. Amazon, eBay and others set rules on who must appear as the seller and how quickly orders must be despatched and tracked, so check the policy for every channel you drop ship on.

Yes. If a courier has delays, strikes or an outage, change the shipping rule and the next orders go to another courier you have connected. It is worth keeping a second courier set up and tested before you need it, so a switch takes minutes rather than days.

Yes. Shipping rules pick the courier and service for each order automatically, based on weight, destination (including postcode, so areas such as the Scottish Highlands or Northern Ireland can go to a different courier), value, channel and service level. StoreFeeder connects to Royal Mail, DPD, DHL, Evri, Amazon Shipping and 20+ other couriers from one platform, and prints the right label for whichever courier the rule selects.

Courier management software connects every courier you ship with to one system. It chooses the courier and service for each order, prints the label and sends the tracking number back to the sales channel, so nobody logs into separate courier websites or copies tracking numbers by hand. In StoreFeeder it is part of the same system as your orders and warehouse.

StoreFeeder offers ongoing support, including access to technical assistance. We provide training and resources to ensure your team is confident using the system, and our support team is always available to address any challenges or questions as your business grows.

26+ couriers, including Royal Mail, Parcelforce, DPD and DPD Ireland, Evri, DHL Express, FedEx, Yodel, Amazon Shipping, Whistl, Parcelhub and Landmark Global. Some couriers connect through our Intersoft integration, which carries an additional per-label charge. See all integrations.

Connecting your first sales channel takes under 30 minutes. With a named implementation specialist, standard onboarding, including setting up couriers and shipping rules, typically takes 3–6 weeks, and a full warehouse go-live 6–12 weeks. See how implementation works.

Courier management is included in every StoreFeeder plan rather than sold separately. Plans start from £350 a month ex VAT, with no per-user fees. Some couriers connected through our Intersoft integration carry an additional per-label charge, which is listed in your quote. See pricing.

Yes. Shipping rules choose the courier and service, so nobody picks the wrong one by hand, and the label only prints once every item in the order has been scanned at the packing bench. The tracking number then goes back to the sales channel automatically, so there are no copying mistakes either.