Keeping our customers up to date with known issues within StoreFeeder, or any of the connected API's, marketplaces, e-commerce platforms or carriers, is very important for us.

So we have upgraded our status communication tool for greater use during 2021 and beyond.

When we get technical issues with StoreFeeder or any of the many connected API's, marketplaces, e-commerce platforms or carriers, we will endeavor to raise this as an incident on our status page as soon as possible.

Before contacting our Support Team, please check the status page for the latest known issues and you may well see that the issue you are experiencing is already identified and in the process of being corrected.

The StoreFeeder Status Page can be found at https://status.storefeeder.com/

You will get an overview of how the system is working and be able to see the status of any identified issues.

Issues will be reported in the following sequence:

• Investigating - A little more information about the issue and letting you know we are aware and looking into the causes.
• Identified - The issue has been identified and a fix is being implemented.
• Monitoring - A fix has been implemented and we are monitoring the results.
• Resolved - This incident has been resolved.

We suggest looking at this page regularly and before contacting the Support Team.

For urgent messages, we will also continue to use the messaging system and pop up messages inside StoreFeeder to keep you up to date.